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Customer information

Customer information

  1. Identity of the seller

    2. easy wrapped!
    Owner Tobias Fahrack
    Leisniger Str. 27
    01127 Dresden

    Mail: info@easy-frame.com

    1. Easy-wrapped is not subject to any special codes of conduct not mentioned in the GTC.

    2. The essential characteristics of the goods offered by easy-wrapped can be found in the individual product descriptions within the scope of the internet offer.

    3. The languages available for the conclusion of the contract are German and English.

    4. The liability for defects for our goods shall be governed by the statutory provisions. You can find regulations deviating from this in our general terms and conditions.

    5. Complaints and warranty claims can be submitted to the address given in the provider identification.

    6. In the online shop, you first put the selected goods into the shopping cart. Once you have selected all the items you want, you can proceed to checkout. If you are already a customer, you can log in by entering your email address and password. If you are a new customer, you must first enter your contact details. After that you have the possibility to change the shipping address. In the next step you can choose the desired method of payment and finally place your order by clicking on the button “Place order”. Until then, you have the possibility to review your entries and if necessary to correct them after pressing the “Back” button of your browser on the previous page or to cancel the order process by leaving the page.

      1. Contract text storage in the online shop

        2. The seller does not save the text of the contract after the conclusion of the contract and it is not accessible to the customer. However, after conclusion of the contract, we send the customer an order confirmation with all details to the email address provided by them, in which they are once again informed of all the essential data of his order, our General Terms and Conditions, the cancellation policy. The customer has the possibility to print out the general terms and conditions as well as their order with all entered data during the order process. By using the print function of their browser, they have the possibility to print out the text of the contract. They can save the text of the contract by clicking on the right mouse button to save the internet page on their computer. After completion of the order processing, the contract text is no longer accessible.

        1. Information for consumers on out-of-court dispute resolution

          2. Obligation to provide information pursuant to the ODR Regulation (Art. 14 Para. 1 ODR Regulation)
          Link to the EU Commission’s platform for online dispute resolution:

          //ec.europa.eu/consumers/odr
          We are prepared to participate in a dispute resolution procedure before a consumer arbitration board.